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Invoice from Stripe

Question​

When will I receive my invoice for the K3 configurator?

Answer​

You will receive your invoice automatically from Stripe as soon as payment has been received.

Time frame for SEPA direct debit​

When paying by SEPA direct debit, it can take up to 6 working days until the payment is processed and you receive the invoice.

Downloading the invoice yourself​

You can access your invoices at any time, regardless of whether the email has arrived:

  • If you booked directly with us, open Subscription from the user menu. This takes you to your booking portal at Stripe, where you can download all invoices. See Where can I see my invoices?
  • If you booked through the Shopify App Store, Shopify handles the billing. You will find your invoices in your Shopify account under Settings › Billing.

Unsubscribing from billing emails or sending them to a different address​

Emails from Stripe, such as the pre-notification of a SEPA direct debit, cannot be unsubscribed individually. Stripe sends all billing emails to a single email address. This includes the emails containing your invoices.

We can change this address for you on request. If the stored address is deleted, Stripe automatically uses the email address of the account owner.

One address for all emails

If you redirect the billing emails to an address nobody reads (e.g. noreply@...), your invoices will end up there as well. In that case, download your invoices regularly from the booking portal yourself (see above).